Amigo wins Rules and Regulations in United Kingdom

Please read these general Terms carefully. Your use of the betting services signifies agreement to these conditions, the rules shown on product pages, and any bonus terms displayed in your account.

• Acceptance of Terms: By using the site or app, you confirm you have read and accepted these Terms, the privacy notice, and the rules for bets and bonuses. Continued use after updates means you accept the revised Terms.
• Eligibility: You must be at least 18 years old, resident or otherwise located in the UK when accessing the services, not self-excluded through GAMSTOP, and legally allowed to gamble. One account per person. Accounts may not be shared, traded, or used on behalf of another person.
• Registration: You agree to provide accurate and complete registration information and to keep details current. We may request documents to verify identity, age, address, and source of funds.
• Changes to Terms: Amigo wins may change these Terms, product rules, odds presentation, and limits to meet legal and operational requirements. Material changes will be posted in the Terms or notified in your account.
• Proper Use: You must not misuse the services, attempt to manipulate markets or odds, use automated tools or scripts to place bets, circumvent location checks, or engage in collusion or syndicate betting.
• Content and IP: The website, apps, odds feeds, and all content are protected by intellectual property rights. You may use content only for personal, non-commercial purposes and must not copy, distribute, or modify it without permission.
• Liability: To the extent permitted by law, we are not liable for indirect or consequential loss, data loss, or business interruption. Nothing limits liability for fraud or for death or personal injury caused by negligence. Your statutory rights are not affected.
• Suspension and Closure: We may suspend or close an account for legal, regulatory, security, responsible gambling, or risk reasons, or for breach of these Terms.
• Governing Law: These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction, subject to your consumer rights.
• Complaints and ADR: Raise any complaint via the account help channel. If unresolved, you may escalate to an independent ADR entity approved for UK gambling. Full details are available on the complaints page.

These general rules apply to all betting markets unless a sport or event has specific rules shown on the relevant page. You are responsible for checking market rules before you place any bet.

• Eligibility to Bet: You may place bets only after successful age and identity verification, and only when located in the UK. You must have a positive account balance and meet any product-specific requirements.
• Bet Acceptance: A bet is accepted only when it appears in your betting history with a unique reference. Pending or cached betslips are not binding. Markets may be suspended or closed at any time. In-play bets may be subject to delays and acceptance checks.
• Odds and Changes: Odds are subject to change until acceptance. If odds or market lines change while you submit the bet, the betslip will update and you will be asked to confirm.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply per market, selection, and account. Applicable limits are shown in the betslip or rules page and may vary by sport or event.
• Settlement: Bets are settled based on official results and settlement data from recognised sources. Dead-heat rules may apply where applicable. If a market states different settlement rules, those will take precedence.
• Errors: If a market, price, or result is affected by an obvious error or technical fault, we may void the bet or resettle at the correct odds that were available at the time the bet was placed.
• Cancellations and Postponements: If an event is cancelled, abandoned, or materially rescheduled, affected bets may be void or carried forward according to the market rules published for that event.
• Restrictions: We may limit stakes, restrict markets, or refuse bets to manage trading risk, integrity risks, or compliance requirements. Use of multiple accounts or third parties to circumvent limits is prohibited.
• Cash Out: Cash Out, if offered, is not guaranteed and may be unavailable during market suspension or rapid odds changes. Any Cash Out value is calculated using current odds and may change.
• Bonuses and Free Bets: Free bets and bonuses are subject to specific terms visible in your account. Winnings from free bets are settled per the applicable bonus rules.

The following rules govern deposits, withdrawals, and related account payments for UK customers.

• Methods: Supported methods include UK-issued debit cards, bank transfer, and approved e-wallets. Credit cards are not allowed for gambling in the UK, including credit-funded e-wallet payments.
• Currency: The account currency for UK customers is GBP unless stated otherwise in your cashier.
• Fees and Limits: Any fees, minimums, and maximums are shown in the cashier before you confirm a transaction. Your bank or payment provider may charge its own fees.
• Processing Times: Deposits are usually credited immediately once approved by the payment provider. Withdrawals are processed as soon as reasonably possible; typical timeframes depend on method and verification status. Additional checks may extend processing.
• KYC and AML: Before the first withdrawal, and at any time thereafter, we may require identity, address, and source-of-funds documents. Transactions may be delayed until verification is complete.
• Payout Rules: Withdrawals are paid to the original deposit method where possible. Third-party payments are not permitted. We may split payouts across methods to meet network rules.
• Transaction Review: We may refuse, suspend, or reverse a deposit or withdrawal to comply with legal or security requirements, protect your rights, or correct an error.
• Reversal of Withdrawals: Withdrawal reversal is not available for UK accounts.
• Chargebacks and Refunds: Unauthorised use or chargebacks may lead to account suspension, recovery of costs, and reporting to relevant bodies. Refunds are considered case by case and are not guaranteed once a bet has been placed.
• Account Ownership: You must only use payment instruments registered in your name. Business or corporate payment instruments are not permitted for consumer accounts.

Gambling should be recreational. Use the tools provided to manage your betting and protect your account and wellbeing.

• Account Controls: Set deposit limits, loss limits, and session time limits in your account. Reality checks provide on-screen reminders about time spent and net position.
• Time-Out and Self-Exclusion: You can take a time-out for a short period or self-exclude for at least six months. Online self-exclusion for UK customers is supported through GAMSTOP at gamstop.co.uk.
• Product and Marketing Controls: You may disable product categories, adjust marketing preferences, or opt out of bonuses in your account settings.
• Support Services: If gambling is affecting your life or finances, contact the National Gambling Helpline on 0808 8020 133, visit begambleaware.org, or reach GamCare at gamcare.org.uk. Additional support is available from Gordon Moody and the NHS Specialist Clinics.
• Risk Information: Use the self-assessment tools available in your account to read risk indicators, understand patterns of use, and consider whether to reduce or stop gambling.
• Affordability: We may apply affordability checks and limits to help ensure bets are proportionate to your circumstances.

We operate controls to prevent money laundering and terrorist financing in line with UK law, including the Money Laundering Regulations and the Proceeds of Crime Act.

• Know Your Customer: Before you can use certain services or withdraw funds, we verify identity, age, and address. Enhanced checks may apply in higher-risk cases, including verification of source of funds and source of wealth.
• Screening and Monitoring: Accounts are screened against sanctions and PEP lists. Transactions are monitored for unusual patterns, rapid in-and-out movements, or use of third-party payment methods.
• Suspicious Activity: If we detect suspicious activity, we may block or freeze funds, restrict the account, and file reports with the National Crime Agency. You may not be informed where the law prohibits notification.
• Consequences of Breach: Failure to complete verification or attempts to circumvent AML controls may result in refusal of services, bet cancellation, account closure, and forfeiture where permitted by law.
• Record Keeping: We retain AML records and verification data for the periods required by UK regulations.
• Cooperation: You agree to provide accurate documents on request and to refrain from any use of the account for non-gambling payments or illegal transfers.

Your personal data is handled in accordance with UK GDPR and the Data Protection Act 2018. This section summarises how we collect, use, share, and protect data.

• Data Collected: Identification and contact data, account and registration details, KYC documents, payment information, betting history, device identifiers, IP and location data, and communications. Cookie and analytics data may be collected to improve services.
• Purposes and Legal Bases: We process data to provide the services and manage your account, settle bets, pay withdrawals, operate responsible gambling and AML controls, and comply with legal obligations. We may use legitimate interests for security, service improvement, and fraud prevention, and consent for certain marketing.
• Sharing: Data may be shared with payment providers, KYC and AML service vendors, sports integrity bodies, regulators, law enforcement, our ADR entity, and group or hosting providers, strictly for the purposes above and subject to contracts.
• International Transfers: Where data is transferred outside the UK, safeguards such as Standard Contractual Clauses or equivalent measures are applied.
• Retention: We retain data for as long as needed to provide the services and meet legal obligations, including AML record-keeping requirements.
• Your Rights: You can request access, rectification, erasure, restriction, portability, and object to certain processing. You can change marketing preferences at any time. You may complain to the Information Commissioner’s Office at ico.org.uk.
• Contact: Use the contact options in your account or the contact page to exercise your rights or to read the full privacy notice.

We implement technical and organisational measures to protect the platform, your account, and transactions.

• Technical Measures: Transport Layer Security protects data in transit. Sensitive data is encrypted at rest. Systems are monitored, and access is restricted based on role. Regular testing and security assessments are carried out.
• Account Protection: Two-factor authentication is available. Use a strong password, keep devices updated, and do not share login details. You must notify Support promptly of any suspected unauthorised use.
• Operational Controls: Change management, logging, incident response, and third-party due diligence help maintain a secure environment. Backups and continuity plans support service availability.
• Fraud and Abuse: We monitor for unusual account activity, compromised credentials, and payment fraud. We may suspend activity while we investigate to protect your rights and funds.
• Responsible Disclosure: If you identify a security issue, contact us using the responsible disclosure instructions on the website.