Responsible Gambling

Gambling always carries the risk of financial loss. Plan your play and protect your budget. Only gamble money you can afford to lose.

On Amigo wins, you can use tools that help you stay in control:

• Set deposit, loss and session limits before you start playing.
• Turn on reality checks and session reminders to keep track of time.
• Use time-outs or self-exclusion if you need a break from betting.
• Review your account and transaction history to learn from your play.

Keep gambling separate from your essential finances. Do not chase losses. Avoid gambling when tired, stressed, or under the influence of alcohol. Our safer gambling policy sets out the tools and support we provide. You must be 18 or over to use our services in the UK.

Gambling addiction can develop gradually. Warning signs may appear in your spending, mood, and daily routine. This is a serious condition that needs attention.

• Spending more than you can afford or using money needed for bills and essentials.
• Chasing losses or increasing stakes to recover money.
• Struggling to stop or control gambling once you start.
• Feeling irritable, anxious, or low when not playing.
• Hiding betting from family or friends, or lying about time and spend.
• Borrowing, using credit, or selling items to fund gambling.
• Missing work, studies, or social plans because of gambling.
• Thinking about gambling most of the day or planning the next bet.
• Gambling to escape stress, sadness, or boredom.
• Trying to bypass self-exclusion or opening new accounts to continue playing.

Support works best when you act early. Amigo wins provides tools and guidance to help you take control. Practical tips include:

• Set deposit, loss and session limits before you play and review them regularly.
• Use reality checks, time-outs and cool-off periods to create space from gambling.
• Create a monthly entertainment budget and stick to it.
• Do not chase losses; accept outcomes and stop when limits are reached.
• Self-exclude through your account and register with GAMSTOP for wider protection.
• Remove saved cards, limit access to funds, and opt out of marketing emails.
• Install blocking software on all devices to restrict access to gambling sites.
• Share your plan with someone you trust to increase support and accountability.
• Replace gambling time with other activities such as exercise or hobbies.
• Seek professional help early through the services listed below.

You are not alone. Independent, confidential support is available in the UK for problem gambling and addiction.

• National Gambling Helpline (GamCare): 0808 8020 133, live chat https://www.gamcare.org.uk/get-support/talk-to-us/
• GamCare: https://www.gamcare.org.uk/
• GambleAware: https://www.begambleaware.org/
• NHS gambling addiction support: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• GAMSTOP (UK online self-exclusion): https://www.gamstop.co.uk/
• Gordon Moody (residential and online treatment): https://gordonmoody.org.uk/
• Gamblers Anonymous UK: https://www.gamblersanonymous.org.uk/
• BetBlocker (free blocking tool): https://betblocker.org/
• Gamban (blocking software): https://www.gamban.com/

If you are worried about your gambling, you can contact our support team for confidential assistance. Trained agents can guide you to tools and help services in the United Kingdom.

• Live chat: available 24/7 in the Help Centre.
• Email: [email protected]
• Help Centre: submit a request through your account.
• Account settings: use Safer gambling to set limits or request self-exclusion.