Amigo wins Privacy Policy

Personal data collected may include:

• Identity and contact details: name, date of birth, address, email, telephone.
• Account and profile information: username, preferences, responsible gambling settings.
• Verification documents: copies of ID, proof of address, source of funds documentation.
• Financial and transaction information: deposits, withdrawals, payment method details.
• Gameplay and betting activity: wagers, outcomes, session data, limits.
• Device and technical data: IP address, browser, operating system, cookies and analytics.
• Marketing preferences and communications history.

Why information is collected:

• To provide and manage services, create accounts, and process payments.
• To verify identity, conduct anti-money laundering checks, and meet safer gambling duties.
• To operate the website, improve user experience, and support security and fraud prevention.
• To meet legal and regulatory obligations under UK law and Gambling Commission requirements.

Protection measures include:

• Encryption in transit and at rest, secure key management, and strict access controls.
• Role-based permissions, logging and monitoring, and regular security testing.
• Staff training, confidentiality agreements, and vetted third-party processors.
• Data minimisation, retention schedules, backups, and documented incident response.

Compliance statement:

• Processing complies with UK GDPR, the Data Protection Act 2018, and PECR, as applicable.

User rights:

• Access, rectification, erasure, restriction, portability, and the right to object.
• Withdraw consent at any time where consent is the legal basis.
• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

Users can exercise rights through account settings or the contact details provided on the website.

Personal data is used for:

• Account creation, authentication, and customer support.
• Payment processing, refunds, chargeback handling, and transactional notices.
• Identity verification, affordability assessments, and anti-fraud checks.
• Service operation, performance monitoring, and product improvement.
• Analytics, audience measurement, and personalisation consistent with user choices.
• Marketing communications where consent is given or permitted by law, including opt-out controls.
• Compliance with gambling, financial crime, and tax regulations, and reporting to competent authorities.

Lawful, fair, and transparent processing is applied. Legal bases may include consent, performance of a contract, legal obligation, and legitimate interests, assessed case by case.

Users can access and update personal information through account settings or by contacting support using the details on the website. Correction and deletion requests are handled under UK GDPR, usually within one month. Identity verification may be required before actioning a request. Deletion may be limited where legal duties apply, such as anti-money laundering retention requirements for up to five years after account closure.

By using Amigo wins, users consent to security checks, identity verification, and payment data processing performed by payment service providers and verification partners for fraud prevention and compliance.

The services are for persons aged 18 or over. The operator cannot confirm age without appropriate documents and may request verification. If a minor’s information is identified, the account will be closed and personal data will be deleted where permitted by law. Parents or guardians may request deletion by contacting support and providing proof of identity and relationship.

Personal data may be processed outside the United Kingdom in countries where partners and service providers operate. By using the site, users consent to such transfers. Amigo wins ensures confidentiality and requires all recipients to protect information appropriately.

Safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, and technical and organisational security measures. Users can request information about relevant transfer safeguards via the contact details on the website.

This section explains that certain disclaimers may modify the scope or effect of rules in this policy to the extent permitted by law. The disclaimer applies when the user accepts the policy by electronic acceptance, accession during registration, or any other valid form of acknowledgement. Nothing in this policy limits statutory rights or liability that cannot be limited under UK law. If any provision is found invalid, the remainder of the policy continues to apply.

Cookies are small text files placed on a device to store information about the user and how the websites function. Cookies are used for statistics, behaviour analysis, personalisation of services, and site improvement. Unless a shorter period is stated, non-essential cookies are retained for up to 1 year.

Types include essential, functional, analytics, and marketing cookies. Users can manage preferences via the cookie banner and browser settings, including blocking or deleting cookies. Some features may not function if essential cookies are disabled.

Using the website constitutes full acceptance of this Privacy Policy. The current version published on the site prevails over any cached or printed copy. Continued use after updates indicates agreement to the revised document, subject to applicable law. Users who do not agree should adjust settings or limit use of services until concerns are resolved.

Personal data may be shared with third parties where required by law, for dispute resolution, or to perform agreements. Typical recipients include payment service providers and banks, identity and age verification services, fraud prevention and credit reference agencies, regulators and law enforcement, hosting and IT support, analytics providers, and self-exclusion schemes such as GAMSTOP where applicable.

The website lists key processors and partners where possible. Where not listed, users will be informed of the purpose and scope before or at the time of collection, unless restricted by law. Providing data constitutes consent to sharing where consent is the lawful basis; otherwise, sharing is based on another legal ground.

The site may contain links to external websites that are not operated by the operator and have their own privacy policies. The operator is not responsible for the content or data handling of those websites. Users should review the privacy information on any external site they visit and exercise caution before sharing personal information.